1. Return Eligibility
- Items eligible for return include:
- Unworn and unused glasses and sunglasses with original tags and packaging.
- Unopened contact lenses in their original packaging.
- Items that cannot be returned include:
- Customized or prescription eyewear.
- Worn or damaged items.
2. Return Timeframe
- You have 30 days from the date of purchase to initiate a return.
- Please ensure that items are returned within this timeframe to be eligible for a refund or exchange.
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at [Your Email Address] or [Your Phone Number] to request a return authorization.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the item to the address provided by our customer service team.
4. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If approved, your refund will be processed to the original payment method within [insert timeframe, e.g., 5-7 business days].
- Please note that shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
- If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
